Privacy Policy
Your privacy matters to us
At Mintpoint by Africard, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, including the AI-powered SoftPOS and clean cash exchange features.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Phone number
- Email address
- BVN (Bank Verification Number) – where applicable
- Government-issued ID (e.g., NIN, voter's card) – for agents
- Bank account details
b. Transactional Data
- Payment history
- Currency exchange logs
- SoftPOS transaction records
c. Device & Usage Data
- Device type and model
- IP address
- Location (only with permission)
- App interaction logs
2. How We Use Your Information
We use your data to:
- Provide and improve Mintpoint services
- Authenticate users and agents
- Facilitate secure transactions and payments
- Detect and prevent fraud or misuse
- Communicate updates, support, and promotional offers (with your consent)
- Comply with legal and regulatory requirements
3. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data with:
- Africard and its subsidiaries, for operational purposes
- Regulatory authorities (e.g., CBN, EFCC) if required by law
- Third-party service providers who help us deliver parts of our service (e.g., payment processors, cloud storage, KYC verification platforms), all of whom are under strict confidentiality obligations
- Law enforcement, when legally compelled
4. Data Retention
We retain your information for as long as necessary to:
- Fulfill the purpose for which it was collected
- Meet legal, regulatory, and operational requirements
- Resolve disputes and enforce our policies
You can request data deletion at any time (except where legally restricted).
5. Your Rights
As a user, you have the right to:
- Access the data we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your data
- Withdraw consent for marketing communications
- Opt-out of location tracking (via device settings)
To exercise your rights, email privacy@mintpoint.app
6. Cookies and Tracking
Mintpoint may use cookies or similar technologies to enhance app experience, analyze usage, and remember user preferences. You can manage cookie permissions in your device or browser settings.
7. Data Security
We implement advanced security measures to protect your data, including:
- End-to-end encryption
- Multi-factor authentication
- Secure cloud storage
- Regular system audits and updates
Despite our efforts, no system is 100% secure. You are advised to keep your login credentials private.
8. Children's Privacy
Mintpoint services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. All changes will be communicated via the app or email. Continued use of the platform after updates implies your acceptance of the revised policy.
10. Contact Us
For questions or privacy concerns, please contact:
📧 privacy@mintpoint.app